Goldie

Goldie SMS Messaging Program

Safety alert text messages from Goldilocks Smart Solutions

Who we are

Goldilocks Smart Solutions, Inc., doing business as Goldilocks Smart Solutions. Goldilocks Smart Solutions builds shower safety monitoring technology for senior care communities. Our Goldie system detects safety events — such as a fall in the shower, prolonged inactivity, or water left running — and notifies the resident's designated family contacts and care facility staff so they can respond quickly.

What this messaging program is

The Goldie messaging program sends event-driven safety alerts about a specific senior care resident. When the Goldie system detects a safety event in that resident's shower — for example a fall, prolonged inactivity, or water left running — a text message alert is sent to that resident's designated family contacts and to designated staff at the resident's care facility. Messages are sent only in response to detected events or in reply to messages you send us (such as HELP). We do not send recurring marketing or promotional messages.

How family contacts opt in

Family members never sign themselves up unprompted; the program is invitation-only. The complete opt-in workflow is:

  1. Staff at the resident's care facility generate a private invite link for that resident and share it with the resident's family member.
  2. The family member opens the invite link and enters their name, email address, and (optionally) their mobile phone number.
  3. During this account setup step, the form shows an SMS consent checkbox. The checkbox is unchecked by default, and the full consent language (quoted verbatim below) is displayed directly next to it. Checking the box is optional: declining SMS does not prevent the family member from completing account setup or using the app and email notifications.
  4. After submitting the form, the family member receives a sign-in link by email (magic link) and clicks it to verify their email address and finish creating their account.
  5. Only family members who provided a mobile number and checked the consent checkbox receive text messages. We record the date and time of consent, the phone number, the exact consent language shown, and the IP address and browser used.

The exact consent language shown at the point of consent is:

I agree to receive text message alerts from Goldilocks Smart Solutions about the safety and shower activity of the resident I am connected to. Message frequency varies and is based on events. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our Privacy Policy and Terms.

How care facility staff lines opt in

The facility front-desk line is an organizational opt-in, not a consumer opt-in. The complete workflow is:

  1. A care facility enters into a signed pilot or service agreement with Goldilocks Smart Solutions covering the Goldie system, including safety alert text messages to the facility.
  2. As part of onboarding under that agreement, an authorized representative of the facility provides a shared front-desk phone number designated to receive safety alerts.
  3. The authorized representative gives written consent to receive automated safety alert text messages at that number, captured on the facility onboarding form.
  4. We record the facility, the designated number, the date of consent, and the consent language agreed to.

The consent language for the facility line is:

As an authorized representative of the care facility, I consent on the facility's behalf to receive automated safety alert text messages from Goldilocks Smart Solutions at the facility's designated notification phone number, as provided for in the facility's signed pilot or service agreement. Message frequency varies and is based on events. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Message frequency

Messages are event-driven, so frequency varies with the safety events the Goldie system detects — this may be several messages in a day or none for weeks. There are no recurring marketing messages. Message and data rates may apply.

HELP and STOP

Reply HELP to any message for help, or contact us at thomas@goldilockssmartsolutions.com or (708) 515-8490.

Reply STOP to any message to unsubscribe. After you reply STOP you will receive one final message confirming that you have been unsubscribed, and no further text messages will be sent to your number. Family members who opt out of SMS can still use the Goldie app and receive email notifications, and can opt back in at any time from their notification settings or by replying START.

Sample messages

The following are sample messages (illustrative text, not real alerts):

To a family contact

Goldie: A fall was detected in [Resident First Name]'s shower at 2:47 PM. The water has been shut off and facility staff have been notified. Reply STOP to unsubscribe, HELP for help.

To the facility front desk

Goldie alert: Fall detected — [Resident Name], Room [###], 2:47 PM. Water shut off. Reply STOP to unsubscribe, HELP for help.

Privacy and terms

See our Privacy Policy and Terms & Conditions. SMS consent data and mobile opt-in information are not sold, rented, or shared with third parties or affiliates for marketing purposes.